Terms of use

The terms, without the fog

What you get, what it costs, how to cancel, and what we do and do not promise.

Last updated September 9, 2026

The short version

You get a licence to use Shadow Sentinel on your own Macs. The scans and the System Data breakdown are free to use without an account. A subscription adds Sentinel AI, quarantine, cleanup and the Pro features, billed monthly through Stripe after a seven-day trial, and you can cancel at any time. The software is provided as is, and no security tool catches everything.

Licence

Blaze Creative Labs grants you a personal, non-transferable licence to install and use Shadow Sentinel on Macs you own or control, for the number of Macs your plan covers (one for Sentinel AI, up to five for Sentinel Pro). You may not resell, sublicense, reverse-engineer or redistribute the software or a licence key.

Free use

Without a subscription, the app runs every scan and shows every finding, including the System Data breakdown. Acting on findings (quarantine, cleanup, reclaiming storage), Sentinel AI and the Pro features require an active subscription.

Trials, billing and cancellation

  • Every subscription starts with a seven-day free trial. A card is required to start it; you are not charged if you cancel before the trial ends.
  • After the trial, the plan renews monthly at the price shown on the pricing page until you cancel. Prices are in US dollars and may change with notice before your next renewal.
  • You can cancel at any time from the billing portal linked on the pricing page. Cancellation takes effect at the end of the current period, and the licence keeps working until then.
  • Billing is handled by Stripe under its own terms. If something goes wrong with a charge, email [email protected] and we will sort it out.

Licence keys and seats

A key is tied to your subscription and to the Macs it is activated on. You can free a seat from Settings, and seats unused for a long time may be released automatically so a lost or sold Mac does not hold one forever. Sharing a key beyond the Macs your plan covers may result in the key being disabled.

What the software does and does not promise

  • Shadow Sentinel identifies known threats by signature and rates the rest by rules and, with a subscription, by AI analysis. It can miss things and it can be wrong about things. It is a tool to help you decide, not a guarantee.
  • Sentinel AI verdicts are generated by a language model and are explanations, not professional security advice. Review them before acting.
  • Nothing the app removes is permanently deleted; items go to the Trash and can be restored. Emptying the Trash is your action, not the app's.

Disclaimer and limitation of liability

The software is provided "as is" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement. To the fullest extent permitted by law, Blaze Creative Labs is not liable for any indirect, incidental, consequential or special damages, or for loss of data, arising from use of the software, and our total liability for any claim is limited to the amount you paid us in the twelve months before the claim.

Acceptable use

Use the software only on systems you are authorised to examine and clean. Do not use it to interfere with systems that are not yours.

Changes and contact

We may update these terms; the date above will change when we do, and material changes will be noted on the What's new page. Questions: [email protected]. Blaze Creative Labs.