Something not working? Write to us.

Email

[email protected] — for bugs, licence questions, billing, refunds, or telling us the app got something wrong. We aim to reply within two business days.

What to include

• Which app and which version. On the Mac it is in Shadow Sentinel → About; on iPhone it is at the bottom of the Sentinel tab.
• Your macOS or iOS version, from System Settings → General → About.
• What you did, what happened, and what you expected. A screenshot is worth a paragraph.

If the app told you something you think is wrong — a finding you believe is harmless, a setting explained badly, a message it called a scam that was not — send that too. Those reports are the most useful mail we get, and they change the product.

Licence keys and billing

Lost your key? Find your key takes the email you bought with and sends it again. To change a card, cancel, or see invoices, use the billing portal linked from the pricing page. Refund requests go to the address above and are not an argument.

Privacy

What each app does and does not send is listed item by item on the privacy page. Support mail is ordinary email: it is stored with our mail provider and kept only as long as it is useful for answering you.